Thank you for shopping at KayPrinters Powered By Coursegrove Studio LLC. We want you to be completely satisfied with your purchase, including our flagship All-In-One K189 Printer. If you are not entirely happy with your order, we are here to help.

1. Return Window (30-Day Policy)

We offer a 30-day return policy. You have 30 calendar days from the date you receive your printer or accessories to request a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Eligibility for Returns

To qualify for a return and full refund:

• Condition: The item must be in its original condition, unused, and in the same physical state that you received it.

• Packaging: It must include all original manufacturer packaging, user manuals, power cables, installation discs (if applicable), and accessories.

• Proof of Purchase: You must provide your order confirmation number, receipt, or proof of purchase from our website.

Please note: Printers that show signs of physical damage, user-inflicted misuse, missing parts, or unsealed consumable items (such as opened ink or toner cartridges) may be subject to a partial refund or denial of return.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer support team at support@kayprinters.online or call 1 (888) 824-2896 with your order number and reason for return.

2. If your return is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and a prepaid or standard return shipping label (depending on the reason for return).

3. Safely pack the printer in its original box, write or attach the RMA details clearly, and ship it back to our designated US return facility.

4. Return Shipping Costs

• Defective or Damaged Items: If you received a defective, damaged, or incorrect item (e.g., a damaged K189 printer unit upon delivery), KayPrinters will cover all return shipping costs and send a replacement or issue a full refund.

• Change of Mind / Buyer’s Remorse: If you are returning the item due to a change of mind or accidental purchase, you will be responsible for paying your own shipping costs for returning the item. Original and return shipping fees are non-refundable.

5. Refunds Processing

Once we receive and inspect your returned item at our warehouse, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, debit card, or PayPal) within 5 to 7 business days.

• Depending on your bank or credit card company, it may take an additional few days for the funds to post to your account.

6. Exchanges

We only replace items if they are defective, damaged, or you need to exchange an item for the exact same model. If you need to exchange your K189 printer for a replacement due to a defect, contact us at support@kayprinters.online

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please reach out to us:

• Company Name: Coursegrove Studio LLC (KayPrinters )

• Email: support@kayprinters.online

• Phone: 1 (888) 824-2896

• Return Address:  4208 Wood Trace, Owensboro, KY 42303, USA